CalExotics is following recommended Covid-19 precautions which may delay shipments and responses to phone calls and contact requests. Please feel free to call and or leave a message and someone shall get back to you within 1-3 business days.
Mon - Fri 8am - 4:30pm PST
We thank you for your patience and understanding.
Product Warranty Process
Our warranty policy is as follows:
- Standard one-year warranty applies to all CalExotics and JOPEN products. The warranty covers products for all manufacturing defects up to 1 year after the purchase date.
- Additional 10-year replacement guarantee is available for Vanity by JOPEN and EGO by JOPEN items ONLY.
PLEASE MAKE SURE TO GATHER YOUR RECIPT OR PROOF OF PURCHASE ALONG WITH YOUR SKU NUMBER BEFORE FILING A CLAIM
PROOF OF PURCHASE: WHICH WOULD BE YOUR ORDER CONFIRMATION NUMBER, ORDER CONFIRMATION EMAIL, PHYSICAL RECEIPT, BANK OR CREDIT CARD STATEMENT
SKU NUMBER: THIS IS LISTED ON YOUR ITEMS BARCODE, TOP SEQUENCE OF LETTERS/NUMBERS STARTING SE- OR JO-. YOU CAN ALSO FIND THIS ON OUR WEBSITE WHEN SEARCHING YOUR ITEM