Warranty

CalExotics is following recommended Covid-19 precautions which may delay shipments and responses to phone calls and contact requests. Please feel free to call and or leave a message and someone shall get back to you withing 1-3 business days.


Contact Us
(909)510-5894
Mon - Fri 8am - 4:30pm PST

We thank you for your patience and understanding.

Product Warranty Process

Our warranty policy is as follows:

  • Standard one-year warranty applies to all CalExotics and JOPEN products. The warranty covers products for all manufacturing defects up to 1 year after the purchase date.
  • Additional 10-year replacement guarantee is available for Vanity by JOPEN and EGO by JOPEN items ONLY.

CALEXOTICS.COM

PURCHASES

 

Product Warranty for purchases made directly from CalExotics.com

File a warranty claim by clicking here.

 

3RD PARTY

PURCHASES

 

Product Warranty for purchases made through one of our many retail partners (anywhere other than CalExotics.com)

File a 3RD party retailer warranty claim by clicking here.

 

 

PLEASE MAKE SURE TO GATHER YOUR RECIPT OR PROOF OF PURCHASE ALONG WITH YOUR SKU NUMBER BEFORE FILING A CLAIM

PROOF OF PURHASE: WHICH WOULD BE YOUR ORDER CONFORMATION NUMBER, ORDER CONFIRMATION EMAIL, PHYSICAL RECEIPT, BANK OR CREDIT CARD STATEMENT

SKU NUMBER: THIS IS LISTED ON YOUR ITEMS BARCODE, TOP SEQUENCE OF LETTERS/NUMBERS STARTING SE- OR JO-. YOU CAN ALSO FIND THIS ON OUR WEBSITE WHEN SEARCHING YOUR ITEM